Troubleshooting

Help > Advanced Topics > Troubleshooting

Having issues while using Shine? This page will offer you a small list of potential problems and solutions to those problems. This list is far from exhaustive, especially while developing beta software.

If none of the items on this page help you, feel free to contact me using the Send Feedback option on the Help menu in Shine itself, or be using the contact form on the online Help page.

So, let’s begin!

Shine tells me that it can’t load a calendar.

This could be the result of a number of things:

  1. Is it an online calendar? (i.e. connected through Google Calendar or Office 365?)
    • If it is an online calendar:
      • Check your Internet connection
      • Check to see if you deleted the calendar through the website or a different app
      • Check if it is a calendar you no longer have access to (i.e. a calendar that has been shared with you)
      • Check if you’ve removed Shine’s access to the online service
      • Check if you’ve allowed Shine through your firewall
      • Check if you’re using a VPN, proxy, or other service that could prevent Shine from connecting to the internet
      • Check if you’ve renamed or changed settings about the calendar
    • If it is not an online calendar (i.e. is stored on your computer in a file):
      • Check to see the file still exists
        • Shine’s default Calendars location can be accessed by pressing the Windows and R keys together, and typing “%appdata%\Shine\Calendars” and pressing Enter.
      • If the file exists, see if it’s been renamed or moved somewhere Shine didn’t expect
      • Check to see that the drive or media the file is stored on is still accessible
      • Check that Shine has access to the file, and/or the folder the file is in
      • Try to determine if other programs access that file or folder and could potentially corrupt it
  2. Does this issue occur when you reopen Shine after creating that calendar the time before?
    • In other words, you create a (local) calendar and then later close Shine. When you open Shine next, this error occurs.
    • If so, please check the About window (accessed through the Help menu) and see what version of Shine you have
    • Then, navigate to the Downloads page on this website and make sure you have the latest version
      • If it is the latest version, please contact me via the Send Feedback option in the Help menu. Upload the calendar file to a storage site such as Google Drive or OneDrive and send me a link to the file.
      • If it is not the latest version, please download and install the latest version and then try importing the calendar file again.

Either way, in this situation, Shine will delete the calendar from its settings (even if the calendar still exists). To attempt connecting to the calendar again, you can import it again as normal.

Shine appears stuck and there’s a popup in the bottom-left corner saying “Loading (calendar name)”.

This situation generally means that Shine is having difficulties connecting to that calendar and loading events from it.

You can remove the calendar in question at any point by opening the Calendar Options (Options menu > Calendars). There, find the calendar with that name and click on the Actions menu next to it. Select “Delete” or “Remove”, and then confirm by clicking the “Delete”, “Remove”, or “Remove from Shine only” button.

To prevent this happening in the future, here’s a few things to check:

  • Check your Internet connection
  • Check your firewall, proxy, or VPN to make sure Shine has access
  • Check that you haven’t removed Shine’s access to your online accounts
  • Check if you’ve deleted or lost access to the calendar (i.e. if it was shared with you)
  • For online calendars (those connected through an account), make sure that you haven’t used Shine too much throughout the day
    • Online services tend to have a limit on how much an app can access data from them throughout an hour or day period. This prevents apps spamming or slowing down services, and is generally called “rate limiting”. If you’ve used Shine a lot, you may have reached your rate limit for this time period, and should try again later.
  • For local calendars (those on your computer), check that the file still exists at the correct location and that Shine has access to it
    • To check the location, go into the Calendar Options window (as described above). Find the calendar in question and click on the Actions button. Select “Properties” and then select the “Location” tab. Select “Open File Location”.
  • Check that you have the latest version of Shine installed
    • You can check Shine’s version by selecting Help > About and then checking the “Version” item. Then navigate to the Downloads page and see if they match. If not, download and install the latest version.

The Shine window appears mostly black with white/green text and lines (or mostly white with black text and lines), and a number of items have unusual colors.

You may have activated High Contrast mode. To disable it, follow these instructions:

  • In Shine 0.5.3 and earlier:
    • Select Options > More options. Select the Interface tab, and then scroll down to the Colors section. There, find the checkbox immediately beneath the text saying “High Contrast Mode” and uncheck it. Click OK and restart Shine.
  • In Shine 0.6 and later:
    • Select Options > More options. Select the Accessibility tab, and then uncheck the “Use high contrast mode” box. Click OK.

Shine will open events when I click on them once, instead of selecting them – or –  Shine will select events when I click on them instead of opening them.

You can change this setting in the Options. Select Options > More options. Select the Interface tab, and then scroll down to the Opening Events section. You can use the settings there to determine how you’d like Shine to open your events.

I need to determine where Shine is installed.

This can be accessed through the Install Assist window, by following these instructions:

  1. Method 1 – Available for all versions
    • Open the Start menu, and type “Programs” into the search bar.
    • Select the “Programs and Features” or “Add or remove programs” result.
    • In the window that appears, scroll down to the Shine Calendar option, and click on it. Select the “Change” or “Modify” button. This will open Install Assist.
    • A dialog may appear confirming that you want to open the Install Assist program. If you are an administrator, you can select Yes.
    • In the Install Assist window, click Modify.
    • Select Diagnostic Options.
    • Select Version/System Info.
    • Under the Shine Calendar section, you’ll find Shine’s install location.
  2. Method 2 – Available in Shine 0.6.0 and later
    • In Shine, select Options > More options. Select the Advanced tab and click on “Open Install Assist”.
    • In the Install Assist window, click Modify.
    • Select Diagnostic Options.
    • Select Version/System Info.
    • Under the Shine Calendar section, you’ll find Shine’s install location.

Note: For Shine versions 0.5.3 and earlier, if you’ve installed multiple versions (or installed any updates), it will only list the most recent install location.

I uninstalled Shine, and then installed it again later. Now, when I try to uninstall again, I get a message telling me that Shine may already be uninstalled or that it cannot find the InstallAssist.exe program.

This issue is usually the result of uninstalling and reinstalling Shine without restarting the computer after uninstalling.

Please contact me using the Help > Send Feedback option in Shine, or by using the contact form on the online Help page.

I have an error other than what’s listed above.

Please contact me using the Help > Send Feedback option in Shine, or by using the contact form on the online Help page.

Provide as much detail as possible about your error, including any steps that anyone can take to produce the same error, or including anything noteworthy about your install, your computer, or your internet connection. I’ll assist you further from there.

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